Refund Policy

Last updated: 10/23/2026

1. Who handles payments

All purchases on Spectraloom are processed by Paddle.com, acting as Merchant of Record and authorised reseller. Paddle issues the invoice and handles payments, taxes and refunds.

2. 14-day refund for unused credits

You can request a full refund within 14 days of purchase only if none of the credits bought with that payment have been used. This applies to:

• the Single plan (one-off purchase);
• every payment of the Basic and Pro subscriptions.

3. When refunds are not available

Spectraloom supplies digital content delivered immediately. At checkout you consent to immediate performance and acknowledge that, under Article 16(m) of EU Directive 2011/83 (art. 59(o) of the Italian Consumer Code), the right of withdrawal is lost once use has begun. Therefore no refund is available if even a single analysis has been performed with that payment (including PDF reports, optimized WAV files and AI engineer questions).

4. Basic and Pro subscriptions

• You can cancel at any time from your account or via paddle.net: no further charges will be made and the plan stays active until the end of the period already paid.
• The current month is not refundable if credits have been used during that period.

5. Technical errors

If an analysis fails because of an error on our side, the credit is automatically returned to your account. If the problem persists, contact us: we will restore the credit or refund the related amount.

6. How to request a refund

• Via paddle.net, using the email address used for the purchase; or
• by replying to your Paddle receipt email; or
• by writing to info@hitbeatrecords.com with your purchase email and order number.

Requests are checked against the account's usage history. Approved refunds are returned by Paddle to the original payment method, usually within 5–10 business days, and the related credits and plan are removed from the account. Purchases involving fraud, abuse or violation of the Terms of Service are not refundable.

7. Consumer rights

This policy does not limit your statutory consumer rights (EU Directive 2011/83) or the Paddle Buyer Terms.

8. Contact

Hit Beat Records di Sergio Mari · VAT IT09654820019 · Via E. Brusa 50, 10149 Turin, Italy · info@hitbeatrecords.com